Contact Us

Prefilled Pod Vapes Contact Information

Need some help?

Facing some issues, needing advice, or having some questions regarding vaping, we are here to help you. You can contact us by following different methods, like calls and emails. Before contacting us, we advise you to review our troubleshooting guide; you might discover the solution there. In case you don't have any solution or your vapouriser isn't functioning as it should, contact our help centre. 

Customer Service

Great service should always come first, in our opinion. For this reason, our staff is here to assist you anytime you need us, seven days a week. Every call, message, and email is answered directly by our staff. Plus, we make sure you get clear and friendly support, whether you want to hear about new arrivals, get a recommendation, or track an order.

Contact Options

Phone Support

Call us on +447443321032. Our team is available 24/7 ... all day.

Email Us

Send us a message at sales@prefilledpodvapes.co.uk. We reply 24/7.

FAQS

How do I track an order?

When your order has been sent, you will get a tracking link via email or SMS. You can track your package by using this link.

Can I change my delivery address?

Yes, but only in a case when your order hasn’t been shipped yet. The best way to get in touch with our customer service team so that we can change your address as soon as possible.

What should I do if my order has not arrived?

Firstly, you need to check the tracking link which we sent you. Contact us and we will get in touch with the courier on your behalf if the package appears to be delayed or hasn't moved for a while.

What if my order is wrong?

If you acquired your vape incorrectly or it was damaged, please contact us directly. You can tell us via email or live chat with precise details or pictures.  It'll make it easier for us to arrange a return or replacement for you without any additional cost.

I am unable to verify my age. What should I do?

Age verification is necessary according to law before we can ship your order. If the system can’t verify your details, our team will guide you and tell you about alternative options. Please reach out to us for support.

My order is incorrect. What should I do?

Contact us without any delay with your order number if your order arrives with missing or incorrect items. We’ll put it right as quickly as possible.

Can I cancel or change my order?

Yes. Only when it hasn’t been dispatched yet; you can cancel or change your order. Message our customer service team as quickly as possible. We’ll do our best to help.

What is your returns policy?

We only accept returns on unopened and unused items within 14 days of delivery. In case of return, please get in touch with us. Our team will guide you and send you a return form for all details. Without contacting us, don't send anything back.

When will I receive my refund?

After completing all the processes of you returning your order, your refunds are usually processed within 5 to 7 working days. The amount will be sent back to your original payment method.